Privacy Policy

Last updated: 26 December 2025

Welcome to Msgigo

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services at https://app.msgigo.com.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

1. Name
2. Email address
3. Phone number
4. Business name
5. Login credentials

b. WhatsApp & Communication Data

1. WhatsApp phone numbers connected to our platform
2. Message metadata (delivery status, timestamps)
3. Message templates and campaign data

⚠️ We do NOT read, store, or sell personal chat content beyond what is required to deliver the service.

c. Technical Information

1. IP address
2. Browser type
3. Device information
4. Log files
5. Cookies and usage data

2. How We Use Your Information

We use your information to:

1. Provide and operate our WhatsApp messaging services
2. Authenticate users and manage accounts
3. Send service-related notifications
4. Improve platform performance and user experience
5. Ensure compliance with WhatsApp and Meta policies
6. Prevent fraud, abuse, or unauthorized access
7. Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell or rent your personal data.

We may share information only with:

1. Meta / WhatsApp APIs (to deliver messaging services)
2. Trusted service providers (hosting, email, analytics)
3. Legal authorities, if required by law

All third parties are bound by strict confidentiality and data protection obligations.

4. Data Security

We implement industry-standard security measures, including:

1. Secure servers and firewalls
2. Encrypted connections (HTTPS)
3. Restricted internal access
4. Regular system monitoring

However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

1. Account and usage data is retained as long as your account is active
2. You may request deletion of your data by contacting us
3. Some data may be retained for legal or compliance purposes

6. Cookies & Tracking

We use cookies to:

1. Maintain user sessions
2. Improve site functionality
3. Analyze platform usage

You can control cookies through your browser settings.

7. User Rights

Depending on applicable laws, you may have the right to:

1. Access your personal data
2. Correct inaccurate data
3. Request deletion of your data
4. Withdraw consent

To exercise these rights, contact us at admin@msgigo.com

8. Third-Party Links

Our platform may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Msgigo is not intended for use by children under 18.

We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@msgigo.com

Website: https://app.msgigo.com

✅ Recommended Next Pages (Important)

For WhatsApp SaaS approval & legal safety, you should also have:

1. Terms & Conditions
2. Refund / Cancellation Policy
3. Acceptable Use Policy
4. WhatsApp Compliance Policy

If you want, I can:

1. ✔️ Customize this policy with your company registration details
2. ✔️ Write Terms & Conditions next
3. ✔️ Prepare Meta / WhatsApp compliance text